Customer loyalty has moved from a marketing tactic to a board-level priority. But what does loyalty actually look like in 2026 – from both sides of the relationship? To answer that question, we surveyed 2,400 consumers who regularly purchase health, beauty, and wellness products and 600 direct-to-consumer brands operating across the same categories and markets.

Most ecommerce automations kick in late, after someone adds an item to cart or completes a purchase. But in reality, the biggest revenue leak often happens before that. Think about the shoppers who: They are not cold traffic. They are high-intent browsers who need one final nudge. And for many of them, that nudge is

Marketing automation helps scale your marketing campaigns while making sure your brand maintains its human touch. It’s about showing up at the right time with the right message to ensure sales-driving opportunities don’t pass you by.  But all of that is only possible when you have the correct marketing automation software solution in place. A

When a customer places an order on an eCommerce website, they expect to receive an order confirmation email within seconds. Similarly, a customer recovering their lost password expects to receive a password reset email immediately after making the request.  When these vital business communications fail to hit the inbox within seconds, customers get restless and

Rented platforms, such as search engines, social media, and even AI tools like ChatGPT, are great for discovery. Unfortunately, those platforms are going out of their way to stop users from abandoning their sites for your website.  OpenAI is partnering with retailers like Walmart to support checkout within its platform. Google’s AI overviews have reduced